"We just wanted to let you and all of the staff we encountered know how much we enjoyed our stay. The first person we saw was a lady working on the landscape at the entrance to The Inn. She stopped what she was doing, waved and gave us a big smile as we drove in. We commented to each other how surprisingly different (but nice) that was!!! We were then pleasantly greeted by Dan at-the door– who later happily loaded all of our heavy (over packed) bags on the cart and took them to our room. He also took the time to show us the room and make sure we knew how to operate everything and if we had any questions at all. Chelsea at the front desk helped check us in and because we could not decide if we wanted a king tower or the king suite– she graciously took us up and showed them both to us. Needless to say we fell in love with the king suite– everything was perfect!!!! We were both just so overwhelmed by how friendly and professional all of the staff was. Every time you would meet one of them they would take the time to greet and acknowledge you. Even Bill the maintenance man took the time to say "Hi" and asked me if I was enjoying my stay. We wanted to try a 2 seater bike – he took us outside and got the bike for us and even offered to take our picture. When we got back from our "Sunset Ride" he took the time to ask us how the "Adventure" was. A few others we would like to say "Thanks" to for making our stay enjoyable would naturally be the housekeepers that made sure our room was no less than perfect every day. THANKS AGAIN to you and all of the wonderful staff at The Inn At Bay Harbor for making this "OUR BEST VACATION EVER"!!!!!!!!"
R. & M. Rients
"We came up to enjoy a weekend away from home and had planned on spending most of our time away from the hotel (skiing and doing outdoor activities). Instead, we spent most of our time onsite enjoying the relaxing and intimate atmosphere The Inn offered. We didn’t want to leave at the end of our trip."
"The Inn at Bay Harbor is the place my husband and I go to when we want to relax, enjoy beverages and music in the lounge, and have a great dinner – either in the Club Lounge or in the Restaurant. ALL personnel are friendly and caring. We feel very welcomed – there does not seem to be enough they can do for us. I have also observed all other guests being treated in the same manner. On another note, not only are the rooms absolutely spotless, but the entire facility is maintained in the same manner. Everything is always fresh and clean. Thank you."
Port Huron, MI
"This was our first trip to the Petoskey area and we are already planning to return next year. The Inn was absolutely amazing and we have been gushing about it to our family and friends. We were treated like we have never been treated before. No matter if we came in the lobby in our ski clothes or dressed up for dinner, the staff was outstanding, courteous, and treated us like no other. We have had experiences in the past in which we were treated differently because of our age; however, that didn’t stop any person at the Inn and everyone went out of their way to make our stay exciting, enjoyable, and pretty much whatever we wanted. The Inn at Bay Harbor was EXCELLENT!!!!! Thank you for making our vacation so much fun."
"We had a wonderful time and have already begun looking for another time to come visit! This hotel is beautiful with an amazing view! We spent most of our time at the hotel because it offered everything we wanted! Wished we could have stayed longer!"
Oak Park, MI
"I must say that is experience is one of the best that we (my wife and I) have had in quite a while. From the moment we stepped out of the car - EVERY SINGLE staff member we encountered - had a smile and was very helpful. Check-in and check-out went smoothly, we were acknowledged the second we started to walk towards the desk. All questions were answered and additional helpful information was given about certain locations of things in the hotel. Our room was beautiful, spacious, clean and fresh. The bedding was beautiful and quite comfortable. The view was spectacular. The bathroom and kitchen were well stocked. The only suggestion we would make is that there is no fan in the bathroom. Other than that, it was like a home away from home. Thank you so much for a wonderful time and keep up the good work. Our experience at this hotel has changed our preference to Renaissance properties in other locations. If we find the same at other places, you have us hooked!!! Thanks again!"
T. and N.
Lake Geneva, WI
"This is the nicest Marriott we have ever stayed in. We will definitely be back and recommend to friends. The whole experience was wonderful. The room was absolutely perfect and the staff was so courteous and helpful. I can't think of anything to make the stay more memorable. I only wish we had stayed here earlier and checked in earlier today. Well done! Kudos to management! should be model for all fine hotels. Thank you."