Spa Guide

The suggestions below will help you get the most out of your time at one of our spas.

Advance booking

In order to have the most treatment choices and options, we encourage guests to schedule service appointments four weeks in advance.  Although it is possible to walk-in and schedule an appointment, availability becomes limited and in many cases we are fully committed with other guests. 

Want to avoid the crowds? Try reserving a treatment during off-peak hours or during the week (non-holidays).

Gift Cards

To order a customized spa gift card, please call 800.GO.BOYNE or visit our website at www.boyne.com

Medical conditions

If you have any type of medical condition, be sure to mention it to your therapist. Certain treatments may not be advisable for you.

Mixing activities and spa-going

On the day of treatment, try to stay out of the sun and avoid alcoholic beverages. Also don't schedule a physically demanding endeavor after a spa appointment. When in doubt, contact the spa to ask whether it is advisable to engage in a particular activity prior to your appointment.

Valuables

In order to avoid all worries and stress, leave all jewelry and valuables at home or in the hotel safe box.

Punctuality

Ideally arrive 15 minutes early so you can enjoy an unhurried transition into the spa. If you are late, your treatment time will be shortened. After a treatment, it's customary to vacate the room within a few minutes, though you are welcome to spend additional time unwinding in the spa's relaxation lounge.

Therapists

If you prefer either a male or female therapist don't hesitate to let your choice be known. Also, if you have enjoyed the services of a particular therapist on a prior visit, feel free to request that person.

Nudity

In your spa locker you will find a robe.  It is important that you are comfortable and able to relax. Treatment protocol provides you with modest draping throughout your services; however, for your comfort and privacy, you may wish to wear a bathing suit or underwear for your services.

24-Hour Cancellation

Cancellations must be made 24 hours prior to appointment to avoid being charged in full.

Communicating your preferences

Be sure to speak up. All aspects of treatment can be modified to your taste: amount of light, kind (or absence) of music, temperature, and whether or not you choose to have a conversation or enjoy the treatment in silence. If you want the therapist to use more or less pressure please speak up and tell them. Also, feel free to ask questions. Your therapist will enjoy knowing your thoughts and clarifying any issues you may have.

Eating and drinking

Try not to eat for at least an hour before a treatment, and avoid the consumption of alcohol on the day of a treatment. Drink plenty of water before and after your services.

Smoking

Smoking is not allowed in our spa or hotel facilities

Children

A spa is a great place to get a little alone time, so it's best to not to bring children under age 16. You can usually leave small children in the care of a sitter/nanny or under the supervision of a children's program or day care.  Advance Reservations are necessary for youth in the day care program.   Salon services are available for youth of all ages.

Cell phones

Leave phones and pagers at home or in your room; or turn them off before entering the spa.

Conversation

In the relaxation room and elsewhere, keep conversations at a low volume.

Gratuities

A spa service charge of 18% will be added to all treatments.  Individual gratuities for superior service is always appreciated. 

Eco-awareness

Being respectful of your environment is part of the spa experience. Use only the number of towels necessary: washing them uses water and electrical, which are limited resources in some communities. If you spend time in nature, don't leave any trash behind.

Retail/Mail Order

In order to continue your spa regime at home, all spa products are available in our retail boutique. To replenish your supply, a simple telephone call to The Spa will bring the products of your choice right to your door. Gift cards will also be mailed to you or directly to the recipient.

Group Events

It is our pleasure to host a private spa event.  Please call 231-549-7948 for details.