Guest Directory

Check out time is 11am.

Should you require a later departure time, please speak to Reception to check for availability and additional charges. An area is provided for luggage storage should a late check-out not be possible.

Dial 4000

All local and long distance calls are complimentary.
• Rates for operator-assisted calls are available upon request at AT&T Consumer Services, 800.222.0300.
• We use AT&T for direct-dialed long distance calls.
• You may obtain free AT&T rate information for the number you are calling by dialing 9+0+area code+number+0.
• Stay on the line for the AT&T operator.

ROOM-TO-ROOM

Dial 4+room number

LOCAL

Dial 9+number

LONG DISTANCE

Dial 9+1+area code+number

TOLL-FREE

Dial 9+1+toll-free number

INTERNATIONAL

Dial 9+001+country code+city code+number

Wait for tone. Enter your credit card account number.

International rates apply.

Housekeeping currently offers a daily refresh service during stayovers at the hotel, which includes trash removal, fresh towels and toiletries, coffee pod refills, and bed-making.

To request full housekeeping services during your stay, please dial 4100 from your room. For same day service, kindly make your request by 2pm.

A self-service ice machine is located on the Main Level at the west end entrance toward the pool.

Or simply dial “0” and we would be delighted to deliver it to you.

The Inn at Bay Harbor is smoke-free - including your guest room.

A $350 recovery fee per incident will be applied to your guest folio for smoking in your guest room.

The designated smoking area is located outside the front of the hotel near the flag poles.

Hotel security is available 24/7.

Emergencies • 911
Other Emergencies • 4100
Hotel Security • 4100

Safety Procedures

TRAVELER SAFETY

• Lock your door securely using all locking devices when you are in your room and always use the viewport to identify visitors.
• Before opening your guest room door, ask for identification.
• Associates are required to wear nametags.
• If you’re uncertain about anyone who comes to your door, call the Reception Desk.
• Do not leave money or other valuables in your suite. The Inn provides complimentary safe deposit boxes for your use at the Reception Desk.
• An escort to and from your vehicle is available upon request.

EMERGENCY PROCEDURES

When you arrive, we recommend that you take a few precautionary steps, as when you check into any hotel:

• Locate emergency exits.
• Carefully review the map on the back of your guest room door.
• Locate the nearest fire extinguishers and fire alarms.
• Pull station alarms are located on each floor.
• In the event of an emergency, pull the alarm nearest the problem.

Fire Safety

The Inn at Bay Harbor is equipped with a modern, efficient fire emergency system, which includes a sprinkler system and smoke detectors in guest rooms and hallways. We want to make sure you are prepared to exit if any of our detection systems sound a warning.

We ask that you familiarize yourself with the following procedures:

Exiting the Hotel

• Take your key.
• Test your door for heat or smoke before opening it.
• If the hallway is clear, exit by the nearest stairwell.
• Do not use elevators.

If your door feels warm or is impassable:

• Place wet towels at the base of the door.
• Dial “0”, giving your name and room number.
• Turn off your air conditioner or heater to keep smoke from entering the room.
• Get down on the floor to avoid inhaling smoke.

8am-10pm

• Located outdoors on the northwest corner of the property, use the northwest exit on the Main Level.
• Pool towels are available at the northwest pool exit, as well as at the pool. Please do not use the towels provided in your room.
• Locker rooms are available, access is granted with your room key.
  Hot Tub is 104°
  

Pool is closed for the season. Hot Tub is open year-round!

Located on the Lower Level, next to the main staircase.
Wireless printing is available from anywhere in the hotel. Connect to Wi-Fi, upload your document, and enter the 6-digit code you are given at the keypad on the printer.

Wireless Printing >

SELF-SERVICE LAUNDRY

Washers and dryers are located on the second floor, and are available between 9am–9pm. Use of these facilities is included with your stay.

DRY CLEANING

Service is available Monday through Friday. Please fill out the request form in your closet to request this service.

AIRPORT TRANSPORTATION

The Reception Desk can arrange for an airport shuttle service with advance notice.

Mackinaw Shuttle • 9+1+231.539.7005

PUBLIC TRANSPORTATION

Around the Clock Taxi • 9+1+231.881.5491

Odawa Casino Shuttle • 9+1+877.442.6464

*Uber and Lyft are also available in the local area

CAR RENTAL

Avis • 9+1+800.331.1212

Budget • 9+1+800.527.7000

Enterprise • 9+1+800.736.8222

Hertz • 9+1+800.654.3131

National • 9+1+800.227.7368

AIRPORTS

Pellston Regional Airport (24 miles)

• 231.539.8442
• Delta: 231.539.8423

Cherry Capital Airport (63 miles)

• 231.947.2250
• American Airlines: 800.433.7300
• Delta: 800.221.1212
• United Airlines: 800.864.8331

Gerald R. Ford International Airport (200 miles)

• 616.233.6000

Detroit Metropolitan Airport (279 miles)

• 734.247.7678

BOARDING PASS KIOSK

Get a jump on your travel day by printing your boarding pass at our Boarding Pass Kiosk located in the Business Center.

If you'd prefer to dial from your cell phone, simply dial 231.439 before the extension.

Front Desk • 4000

Concierge • 4003

The Spa • 4046

Room Service • 4058

Tee Times
Bay Harbor Golf Club • 4029
Crooked Tree Golf Club • 4030

Shuttle Service Reservations • 4852

Housekeeping • 4100

Valet & Bell Services • 4100

Lost & Found • 4036

Security • 4100