Policies

Inn at Bay Harbor: 

A deposit of one night's room rental is required to confirm your reservation. Failure to arrive on a confirmed reservation date will result in forfeiture of the total deposit amount. Cancellations received 14 days or more prior to your arrival date will allow a refund. Cancellations received within 14 days of arrival require forfeiture of the entire deposit. Cancellation of your lodging accommodations results in the automatic cancellation of any tee times booked in conjunction with those accommodations. Special event cancellation policies may exist; please ask your reservationist. 

Cottages at Bay Harbor: 

A deposit of 50% of your total stay is required to confirm your reservation. Golf packages require a deposit of $300 per person. Failure to arrive on a confirmed reservation date will result in forfeiture of the total deposit amount. Cancellations received 14 days or more prior to your arrival date will allow a refund of your deposit minus a $10 administrative fee. Cancellations received within 14 days of arrival require forfeiture of the entire deposit. Cancellation of your lodging accommodations results in the automatic cancellation of any tee times booked in conjunction with those accommodations. Special event cancellation policies may exist; please ask your reservationist. 

Deposit Assurance (Cottages at Bay Harbor only) 

Plan for peace of mind with the Cottages' Deposit Assurance. When you book your reservation, a deposit is required. If you cancel within 14 days, the deposit is normally non-refundable, but for just $25 per night, you can give yourself added flexibility in case the unexpected comes up, and you'll receive your full deposit back in the form of credits for a future stay. 

Deposit Assurance may be purchased when reserving your stay to protect your deposit within our 14 day (or November 1 holiday) Cancellation window. 

• Deposit assurance means that upon cancellation within 14 days (or after November 1 for holiday bookings) your deposit will be put onto a House Account for you to use towards a future lodging/package stay at Boyne and must be reserved within 365 days of original reservation date
• Deposit Assurance must be purchased at time of booking
• If you did not purchase deposit assurance at time of booking you have 48 hours to call back and purchase
• Cancellations outside 14 day (or prior to Nov 1 for holiday bookings) are refundable less $10 fee as well as full refund of deposit assurance fee
• Modifications to number of nights after original purchase will not change your deposit assurance amount. Please note purchased deposit assurance is charged for every room reserved and if the billing is split between parties, deposit assurance must stay with one guest per room
• Deposit assurance is not a travel protection/insurance and does not guarantee rates/availability for future stays

Check-in and check-out for the Inn at Bay Harbor, Crooked Tree Cottages, and Lakeside Cottages takes place at the Inn at Bay Harbor. A credit card is required for check-in, and the minimum age requirement is 21. Use of debit cards is discouraged due to checking account holds. Express check-out is available. Late check-out must be approved by Guest Services.
 

• Check-in begins: 4pm
• Check-out by: 11am

Hotel guests of Inn at Bay Harbor are able to earn both Marriott Bonvoy points, as well as BoyneRewards during their stay. 

Cottages guests can earn BoyneRewards. Cottages at Bay Harbor are not affiliated with Marriott and stays do not earn points. 

TBC Explore BoyneRewards  

Housekeeping currently offers a daily refresh service during stayovers, which includes trash removal, fresh towels and toiletries, coffee pod refills, and bed-making.  

To request full housekeeping services during your stay, please dial 4100 from your room. For same day service, kindly make your request by 2pm. 

While many of us love dogs and our four-legged family members, our resort is not set up to have them as our guests at the Inn or Cottages. The exception is for service dogs as defined by the American’s with Disabilities Act (ADA) . 

The ADA defines a service animal as a guide dog, signal dog, or other animal individually trained to provide assistance to a person with a disability. Service animals perform some of the functions and tasks that the person with a disability cannot perform for him or herself. Examples include: guide dogs assisting people who are blind, alerting persons with hearing disabilities to sounds, assisting persons with mobility challenges. Service animals are working dogs, not pets. 

Comfort animals and support animals are not service animals under Title 2 and Title 3 of the ADA. They do not have special training to perform tasks that assist people with disabilities. 

If you need assistance with information about nearby kennel options, please call us at 231.439.4000 and we’re happy to assist with recommendations. 

Inn at Bay Harbor and Cottages at Bay Harbor are non-smoking properties, including guest rooms. A $350 recovery fee per incident will be applied to your guest folio for smoking in your guest room or Cottage.  

The designated smoking area is located outside near the flag poles. 

Inn at Bay Harbor and Cottages guests can request rollaway beds at an additional charge of $25 per bed per night. Arrangements for a rollaway bed can be made with Reception. 

Cribs and high chairs may also be available upon request. 

Unless otherwise noted, all packages are charged per person and are based on a minimum number of occupants varying from two (2) to eight (8) people, dependent upon the type of accommodations reserved. A supplemental charge will be assessed in the event these conditions are not met. If the number of guests in your unit changes, please notify a reservations agent prior to arrival to confirm your revised package price. 

Greens Fee surcharges or Twilight Rates are not included in your package price; you will be required to sign for additional fees at the golf shop before your scheduled tee time. Your tee time schedule and charges accompany your written confirmation letter. Please verify all information immediately upon receipt. 

All courses enforce a dress code including collared shirts with sleeves and walking shorts or dress slacks. Jeans and cut-off pants are not allowed.  

For details on our golf course policies:  

Golf Policies (LINK ME)
 

Michigan state law prohibits operation of private snowmobiles on resort property.